{"id":2283,"date":"2020-03-01T17:37:27","date_gmt":"2020-03-01T21:37:27","guid":{"rendered":"https:\/\/www.dimasaruba.aw\/?page_id=2283"},"modified":"2026-05-18T16:25:04","modified_gmt":"2026-05-18T20:25:04","slug":"e-helpdesk","status":"publish","type":"page","link":"https:\/\/www.dimasaruba.aw\/en\/e-helpdesk\/","title":{"rendered":"e-Helpdesk"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<h1>Welcome to our helpdesk<\/h1>\n<p>[\/vc_column_text][vc_column_text]Please choose your form:[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text]<\/p>\n<h2>Information<\/h2>\n<p>You can request information on our e-helpdesk Information about our legislation and processes or advice on what to do in a specific situation. We are happy to help you with information about which product best suits your situation, such as which permit or statement you should apply for, what to do in case of a change, payment methods, etc.<\/p>\n<p>As a customer, you can monitor the status of requests using the tracking tool on our home page by entering your CRV number.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][vc_btn title=&#8221;Information&#8221; link=&#8221;url:https%3A%2F%2Fwww.123formbuilder.com%2Fform-5317272%2F|||&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text]<\/p>\n<h2>Complaints<\/h2>\n<p>If you have a complaint or comment about our products or services, you can submit this via our e-helpdesk Complaints. DIMAS strives for an efficient and customer-oriented service. We advise you to submit a complaint if:<\/p>\n<ul>\n<li>your application has been in process for more than 6 weeks<\/li>\n<li>you have not received a payment order<\/li>\n<li>we have made mistakes in your application \/ on your permit<\/li>\n<li>the quality of our services<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][vc_btn title=&#8221;Complaints&#8221; link=&#8221;url:https%3A%2F%2Fwww.123formbuilder.com%2Fform-5318167%2F|||&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text]<\/p>\n<h2>Corrections<\/h2>\n<p>You can contact the e-helpdesk Corrections if DIMAS has made a mistake on your decision, Temporary Admission document (VTA) or a letter, for example incorrect CRV number, name, date of birth, address, etc. But, also if a mistake has been made in for example, your payment order such as incorrect amounts or type of product.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][vc_btn title=&#8221;Corrections&#8221; link=&#8221;url:https%3A%2F%2Fwww.123formbuilder.com%2Fform-5318202%2F|||&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text]<\/p>\n<h2>Objection<\/h2>\n<p>You disagree with a decision made by DIMAS. Then you can submit an objection. Submitting an objection means that you do not agree with the decision of the DIMAS and that you submit a substantiated written complaint with counter-arguments.<\/p>\n<p>You can object to a positive or negative (negative) decision sent by DIMAS.<br \/>\nYou do this by submitting an objection through the e-Helpdesk Objection option.<\/p>\n<p><!--<a title=\"More Information\" href=\"https:\/\/www.dimasaruba.aw\/en\/appeal-to-a-decision\/\" target=\"_blank\" rel=\"noopener noreferrer\">More Information<\/a>-->[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][vc_btn title=&#8221;Appeal&#8221; link=&#8221;url:https%3A%2F%2Fwww.123formbuilder.com%2Fform-5318233%2F|||&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text]<\/p>\n<h2>Re-entry<\/h2>\n<p>You can request a Re-entry through this e-helpdesk. You can apply for a Re-entry if your permit has expired, but you have already submitted your new application to DIMAS on time (3 months before your residence permit expires). A Re-entry is valid for two weeks.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][vc_btn title=&#8221;Re-entry&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fform.123formbuilder.com%2F5343059|target:_blank&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text]<\/p>\n<h2>Request Refund Deposit<\/h2>\n<p>You can request a refund of your deposit through this e-helpdesk. There can be several reasons why you want to request a refund of the deposit paid, such as:<\/p>\n<ul>\n<li>You leave Aruba permanently<\/li>\n<li>You have been naturalized<\/li>\n<li>Your application has been rejected<\/li>\n<li>The permit holder has died<\/li>\n<li>You are legally admitted<\/li>\n<li>You have been admitted for an indefinite period<\/li>\n<li>Your application has been withdrawn<\/li>\n<li>The applicant (you) will be removed (deported)<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][vc_btn title=&#8221;Refund Deposit&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fform.123formbuilder.com%2F5423340|target:_blank&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text]<\/p>\n<h2>Request Restitution Fee<\/h2>\n<p>You can submit requests for a refund of your fees through the e-Helpdesk. There may be several reasons why you want to request a refund of the fees paid, such as:<\/p>\n<ul>\n<li>Withdrawal of application<\/li>\n<li>Application rejected<\/li>\n<li>Too much or undue payment<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][vc_btn title=&#8221;Refund Paid Fees&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fform.123formbuilder.com%2F5423383|target:_blank&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text]<\/p>\n<h2>Request Duplicates<\/h2>\n<p>You may need a duplicate of a document provided by DIMAS. You can request the document through the e-helpdesk Request Duplicate. First download <a href=\"https:\/\/www.dimasaruba.aw\/wp-content\/uploads\/2020\/06\/Duplicaat-17-06-2020-Revised-1.pdf\">this form<\/a>, fill in your details and pay the fee of AWG 40,- at an MFA and then upload the form via our e-helpdesk Request Duplicates.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][vc_btn title=&#8221;Request Duplicate&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fform.123formbuilder.com%2F5357014|target:_blank&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;hide-this&#8221;][vc_btn title=&#8221;Submit Missing Documents&#8221; link=&#8221;url:http%3A%2F%2Fwww.123formbuilder.com%2Fform-5437809%2Fform||target:%20_blank|&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Welcome to our helpdesk [\/vc_column_text][vc_column_text]Please choose your form:[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text] Information You can request information on our e-helpdesk Information about our legislation and processes or advice on what to do<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[],"class_list":["post-2283","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Welcome to our helpdesk Please choose your form: Information You can request information on our e-helpdesk Information about our legislation and processes or advice on what to do in a specific situation. We are happy to help you with information about which product best suits your situation, such as which permit or statement you should\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.dimasaruba.aw\/en\/e-helpdesk\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.1.1\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/e-helpdesk\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/e-helpdesk\\\/#listItem\",\"name\":\"e-Helpdesk\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/e-helpdesk\\\/#listItem\",\"position\":2,\"name\":\"e-Helpdesk\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/#listItem\",\"name\":\"Home\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/#organization\",\"name\":\"Dimas Aruba\",\"description\":\"Department of Integration and Management of Foreigners\",\"url\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/\",\"telephone\":\"+2975221500\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/www.dimasaruba.aw\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/fallback-dimas-logo.png\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/e-helpdesk\\\/#organizationLogo\",\"width\":515,\"height\":461},\"image\":{\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/e-helpdesk\\\/#organizationLogo\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/DIMASAUA\\\/\"]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/e-helpdesk\\\/#webpage\",\"url\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/e-helpdesk\\\/\",\"name\":\"e-Helpdesk | DIMAS\",\"description\":\"Welcome to our helpdesk Please choose your form: Information You can request information on our e-helpdesk Information about our legislation and processes or advice on what to do in a specific situation. We are happy to help you with information about which product best suits your situation, such as which permit or statement you should\",\"inLanguage\":\"en-US\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/#website\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/e-helpdesk\\\/#breadcrumblist\"},\"datePublished\":\"2020-03-01T17:37:27-04:00\",\"dateModified\":\"2026-05-18T16:25:04-04:00\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/\",\"name\":\"DIMAS\",\"description\":\"Department of Integration and Management of Foreigners\",\"inLanguage\":\"en-US\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/#organization\"}}]}\n\t\t<\/script>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"e-Helpdesk | DIMAS","description":"Welcome to our helpdesk Please choose your form: Information You can request information on our e-helpdesk Information about our legislation and processes or advice on what to do in a specific situation. We are happy to help you with information about which product best suits your situation, such as which permit or statement you should","canonical_url":"https:\/\/www.dimasaruba.aw\/en\/e-helpdesk\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/www.dimasaruba.aw\/en\/e-helpdesk\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/www.dimasaruba.aw\/en\/#listItem","position":1,"name":"Home","item":"https:\/\/www.dimasaruba.aw\/en\/","nextItem":{"@type":"ListItem","@id":"https:\/\/www.dimasaruba.aw\/en\/e-helpdesk\/#listItem","name":"e-Helpdesk"}},{"@type":"ListItem","@id":"https:\/\/www.dimasaruba.aw\/en\/e-helpdesk\/#listItem","position":2,"name":"e-Helpdesk","previousItem":{"@type":"ListItem","@id":"https:\/\/www.dimasaruba.aw\/en\/#listItem","name":"Home"}}]},{"@type":"Organization","@id":"https:\/\/www.dimasaruba.aw\/en\/#organization","name":"Dimas Aruba","description":"Department of Integration and Management of Foreigners","url":"https:\/\/www.dimasaruba.aw\/en\/","telephone":"+2975221500","logo":{"@type":"ImageObject","url":"https:\/\/www.dimasaruba.aw\/wp-content\/uploads\/2023\/02\/fallback-dimas-logo.png","@id":"https:\/\/www.dimasaruba.aw\/en\/e-helpdesk\/#organizationLogo","width":515,"height":461},"image":{"@id":"https:\/\/www.dimasaruba.aw\/en\/e-helpdesk\/#organizationLogo"},"sameAs":["https:\/\/www.facebook.com\/DIMASAUA\/"]},{"@type":"WebPage","@id":"https:\/\/www.dimasaruba.aw\/en\/e-helpdesk\/#webpage","url":"https:\/\/www.dimasaruba.aw\/en\/e-helpdesk\/","name":"e-Helpdesk | DIMAS","description":"Welcome to our helpdesk Please choose your form: Information You can request information on our e-helpdesk Information about our legislation and processes or advice on what to do in a specific situation. We are happy to help you with information about which product best suits your situation, such as which permit or statement you should","inLanguage":"en-US","isPartOf":{"@id":"https:\/\/www.dimasaruba.aw\/en\/#website"},"breadcrumb":{"@id":"https:\/\/www.dimasaruba.aw\/en\/e-helpdesk\/#breadcrumblist"},"datePublished":"2020-03-01T17:37:27-04:00","dateModified":"2026-05-18T16:25:04-04:00"},{"@type":"WebSite","@id":"https:\/\/www.dimasaruba.aw\/en\/#website","url":"https:\/\/www.dimasaruba.aw\/en\/","name":"DIMAS","description":"Department of Integration and Management of Foreigners","inLanguage":"en-US","publisher":{"@id":"https:\/\/www.dimasaruba.aw\/en\/#organization"}}]}},"aioseo_meta_data":{"post_id":"2283","title":null,"description":null,"keywords":null,"keyphrases":{"focus":{"keyphrase":"","score":0,"analysis":{"keyphraseInTitle":{"score":0,"maxScore":9,"error":1}}},"additional":[]},"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":"","og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"WebPage","isEnabled":true},"graphs":[]},"schema_type":null,"schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":"-1","robots_max_videopreview":"-1","robots_max_imagepreview":"large","priority":null,"frequency":"default","local_seo":null,"breadcrumb_settings":null,"limit_modified_date":false,"ai":{"faqs":[],"keyPoints":[],"schemas":[],"titles":[],"descriptions":[],"socialPosts":{"email":[],"linkedin":[],"twitter":[],"facebook":[],"instagram":[]}},"created":"2021-01-04 15:35:46","updated":"2026-05-18 20:26:00","seo_analyzer_scan_date":null,"focus_keyword":null,"additional_keywords":null,"truseo_locale":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/www.dimasaruba.aw\/en\/\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\te-Helpdesk\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/www.dimasaruba.aw\/en\/"},{"label":"e-Helpdesk","link":"https:\/\/www.dimasaruba.aw\/en\/e-helpdesk\/"}],"_links":{"self":[{"href":"https:\/\/www.dimasaruba.aw\/en\/wp-json\/wp\/v2\/pages\/2283","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dimasaruba.aw\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dimasaruba.aw\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dimasaruba.aw\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dimasaruba.aw\/en\/wp-json\/wp\/v2\/comments?post=2283"}],"version-history":[{"count":18,"href":"https:\/\/www.dimasaruba.aw\/en\/wp-json\/wp\/v2\/pages\/2283\/revisions"}],"predecessor-version":[{"id":4174,"href":"https:\/\/www.dimasaruba.aw\/en\/wp-json\/wp\/v2\/pages\/2283\/revisions\/4174"}],"wp:attachment":[{"href":"https:\/\/www.dimasaruba.aw\/en\/wp-json\/wp\/v2\/media?parent=2283"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dimasaruba.aw\/en\/wp-json\/wp\/v2\/categories?post=2283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}