{"id":575,"date":"2017-05-03T09:08:09","date_gmt":"2017-05-03T13:08:09","guid":{"rendered":"http:\/\/www.dimasaruba.aw\/?page_id=575"},"modified":"2026-09-22T11:26:51","modified_gmt":"2026-09-22T15:26:51","slug":"home","status":"publish","type":"page","link":"https:\/\/www.dimasaruba.aw\/en\/","title":{"rendered":"Home"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1488312667765{background-color: #e7e7e7 !important;}&#8221; el_id=&#8221;appoint-block&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Do you have the necessary information?<\/h3>\n<p>[\/vc_column_text][vc_icon icon_fontawesome=&#8221;fa fa-solid fa-calendar&#8221; color=&#8221;orange&#8221; size=&#8221;xl&#8221; align=&#8221;center&#8221; css_animation=&#8221;none&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fstagingapp.infini-q.com%2Finfinischedule%2Fappointments%2Fen%2F01a06c96-7d7e-7900-b594-3deadb43aaea|target:_blank&#8221;][vc_btn title=&#8221;Appointment Protection&#8221; style=&#8221;classic&#8221; shape=&#8221;square&#8221; align=&#8221;center&#8221; css_animation=&#8221;none&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fstagingapp.infini-q.com%2Finfinischedule%2Fappointments%2Fen%2F01a06c96-7d7e-7900-b594-3deadb43aaea|target:_blank&#8221; el_class=&#8221;Appointment-Button&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text][\/vc_column_text][vc_icon icon_fontawesome=&#8221;fa fa-solid fa-calendar&#8221; color=&#8221;black&#8221; size=&#8221;xl&#8221; align=&#8221;center&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1790090799163{margin-top: 65px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fstagingapp.infini-q.com%2Finfinischedule%2Fappointments%2Fen%2F01a06c96-7d7e-7900-b594-3deadb43aaea|target:_blank&#8221;][vc_btn title=&#8221;Make an appointment for the DIMAS helpdesk&#8221; style=&#8221;classic&#8221; shape=&#8221;square&#8221; align=&#8221;center&#8221; css_animation=&#8221;none&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fstagingapp.infini-q.com%2Finfinischedule%2Fappointments%2Fen%2F01a06c96-7d7e-7900-b594-3deadb43aaea|target:_blank&#8221; el_class=&#8221;Appointment-Button&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Complaints, corrections or other requests?<\/h3>\n<p>[\/vc_column_text][vc_icon icon_fontawesome=&#8221;fas fa-desktop&#8221; color=&#8221;black&#8221; size=&#8221;xl&#8221; align=&#8221;center&#8221; link=&#8221;url:https%3A%2F%2Fwww.dimasaruba.aw%2Fen%2Fe-helpdesk%2F|title:e-Helpdesk||&#8221;][vc_btn title=&#8221;e-Helpdesk&#8221; style=&#8221;classic&#8221; shape=&#8221;square&#8221; align=&#8221;center&#8221; link=&#8221;url:https%3A%2F%2Fwww.dimasaruba.aw%2Fen%2Fe-helpdesk%2F|title:e-Helpdesk||&#8221; el_class=&#8221;Appointment-Button&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text][\/vc_column_text][vc_icon icon_fontawesome=&#8221;fa fa-solid fa-calendar&#8221; color=&#8221;black&#8221; size=&#8221;xl&#8221; align=&#8221;center&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1790090808756{margin-top: 65px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fstagingapp.infini-q.com%2Finfinischedule%2Fappointments%2Fen%2F01a06c96-7d7e-7900-b594-3deadb43aaea|target:_blank&#8221;][vc_btn title=&#8221;Make an appointment for Hunto pa Progreso&#8221; style=&#8221;classic&#8221; shape=&#8221;square&#8221; align=&#8221;center&#8221; css_animation=&#8221;none&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fstagingapp.infini-q.com%2Finfinischedule%2Fappointments%2Fen%2F01a06c96-7d7e-7900-b594-3deadb43aaea|target:_blank&#8221; el_class=&#8221;Appointment-Button&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1662148873377{background-color: #e7e7e7 !important;}&#8221; el_id=&#8221;dimas-tracking-form-container&#8221;][vc_column width=&#8221;1\/3&#8243;]<div style=\"color:#ffffff;background-color:#6eb2c8;\" class=\"vc-infobox-wrap vc_custom_heading_wrapper crvtracknumber desktop-and-mobile-screen solid\"><h2 class=\"vc-infobox-title vc_custom_heading\" style=\"background-color:#6eb2c8;color:#ffffff;\" >CRV Track Number<\/h2><i class=\"fa fa-location-arrow\" style=\"background-color:#5ea3b9;\" aria-hidden=\"true\"><\/i><\/div>[vc_column_text]<strong>To check the current status of your documents, enter the CRV number below.<\/strong>[\/vc_column_text][vc_column_text el_class=&#8221;dimas-tracking-form&#8221;]<style>.ewd-otp-submit { border: 10 !important; }<\/style><div  class=\"ewd-otp-form ewd-otp-tracking-form-div\" >\n\n\t<div class='ewd-otp-tracking-results'>\n\t\t\t<\/div>\n\n\t\n\t<div class='ewd-otp-order-tracking-form-div'>\n\n\t\t<h3>\n\t\t\tCRV Nummer\t\t<\/h3>\n\n\t\t<div class='ewd-otp-tracking-form-instructions'>\n\t\t\tEnter the order number you would like to track in the form below.\t\t<\/div>\n\n\t\t\n\t\t\t<form action='#' method='post'  class='ewd-otp-tracking-form'>\n\t\n\t\t\t\t<input type='hidden' name='ewd_otp_form_type' value='order_form' \/>\n\t\n\t\t\t\t<div class='ewd-otp-form-identifier'>\n\n\t<label for='ewd_otp_identifier_number' class='ewd-otp-field-label'>CRV: <\/label>\n\t\n\t<input type='text' name='ewd_otp_identifier_number' placeholder='' \/>\n\n<\/div>\t\n\t\t\t\t\t\n\t\t\t\t<div class='ewd-otp-form-submit'>\n\n\t<label for='ewd_otp_form_submit'><\/label>\n\n\t<input type='submit' class='ewd-otp-submit' name='ewd_otp_form_submit' value='Check Status' \/>\n\n<\/div>\t\n\t\t\t<\/form>\n\n\t\t\n\t\t\n\t<\/div>\n\n<\/div>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_single_image image=&#8221;3424&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; onclick=&#8221;img_link_large&#8221; title=&#8221;The process steps for the CRV tracking system:&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_row_inner el_class=&#8221;wrapper algmene-informatie&#8221; el_id=&#8221;front-page-content&#8221;][vc_column_inner el_class=&#8221;front-page-inner-column&#8221;]<div style=\"color:#103a71;background-color:#e7e7e7;\" class=\"vc-infobox-wrap vc_custom_heading_wrapper  desktop-and-mobile-screen solid\"><h1 class=\"vc-infobox-title vc_custom_heading\" style=\"background-color:#e7e7e7;color:#103a71;\" >General Information<\/h1><i class=\"fa fa-info\" style=\"background-color:#6eb2c8;color:#ffffff;\" aria-hidden=\"true\"><\/i><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li style=\"text-align: left;\"><a href=\"https:\/\/form.123formbuilder.com\/6214467\/onboarding-on-demand\" target=\"_blank\" rel=\"nofollow noopener\">Click here for the web portal onboarding on demand<\/a><\/li>\n<li><a href=\"https:\/\/portal.dimasaruba.aw\/PermitValidation\/PermitValidation?LocaleCode=en-EN\" target=\"_blank\" rel=\"nofollow noopener\">Click here for Validation<\/a><\/li>\n<\/ul>\n<h2>General openings hours<\/h2>\n<p>During the general opening hours, DIMAS is open for submission by appointment for residence permit applications. During these times, the office is also open for submitting documents (such as requests for refund of security deposit or leges, letters for the Executive Board and such)[\/vc_column_text]<div style=\"color:#ffffff;background-color:#6eb2c8;\" class=\"vc-infobox-wrap vc_custom_heading_wrapper veelgesteldevragen desktop-and-mobile-screen solid\"><a href=\"\/en\/faq\/\" ><h2 class=\"vc-infobox-title vc_custom_heading\" style=\"background-color:#6eb2c8;color:#ffffff;\" >FAQ<span class=\"heading_link\">more questions<i class=\"fa fa-caret-right\" aria-hidden=\"true\"><\/i><\/span><\/h2><\/a><i class=\"fa fa-question\" style=\"background-color:#5ea3b9;\" aria-hidden=\"true\"><\/i><\/div><div class=\"questions-wrapper\">[vc_toggle el_id=\"1426\" style=\"text_only\" color=\"peacoc\" size=\"md\"  title=\"1. How can I file an appeal to my decision at DIMAS?\"]Your appeal letter must contain:\r\n<ul>\r\n \t<li>Name and adress of the appealant and if it is submitted through a authorized representative, also the name and adress of this representative.<\/li>\r\n \t<li>The CRV number of the decision and the orginal decision letter;<\/li>\r\n \t<li>The grounds and reasoning of your formal appeal;<\/li>\r\n \t<li>The sign of date of the DIMAS decision and sign of date of submitting your appeal;<\/li>\r\n \t<li>Your signature or that of an authorized representative (Lawyer). Authorisation can be given through a letter of representation.<\/li>\r\n<\/ul>\r\nYou must file your appeal with DIMAS within 6 weeks after the sign of date of the DIMAS decision letter at our reception desk.[\/vc_toggle][vc_toggle el_id=\"1429\" style=\"text_only\" color=\"peacoc\" size=\"md\"  title=\"2. How can I file an appeal at the appeal commission or at a court of law?\"]DIMAS sends your appeal to the appeal commision (LAR). If the LAR decides to hold a hearing you will be invited. Within 4-8 weeks after the LAR hearing, the appeal commission sends an advisory letter to DIMAS.\r\n\r\nWithin 6 weeks after the receipt of the LAR advisory letter, DIMAS is required to re-evaluate the decision. If you want to appeal this new decision, you can appeal at the Court of law. You can make your appeal with 6 weeks of the signature date of the new DIMAS decision by sending a formal court appeal to the Gerecht van Eerste Aanleg(GEA) te Wayaca ( J.G. Emanstraat 51) and paying the obliged costs. The court will then make a decision.\r\n\r\nIf you wish to appeal a court decision, then within 6 weeks you can file an appeal at the Higher Court at the Gemeenschappelijk Hof van Justitie van Aruba, Cura\u00e7ao en St. Maarten. You can file this higher appeal at the GEA (J.G. Emanstraat 51)[\/vc_toggle][vc_toggle el_id=\"1432\" style=\"text_only\" color=\"peacoc\" size=\"md\"  title=\"3. My employee wants to apply for a work permit, am I required at the appointment?\"]Yes. The employer\/guarantor must always be present at an appointment for your employee. You will be required to sign the application documents at the DIMAS reception or intake desk. Please bring proper identification ( Passport or I.D. Card). If you can not be present, you can mandate an authorized representative (HR-manager or registered lawyer).[\/vc_toggle][vc_toggle el_id=\"1435\" style=\"text_only\" color=\"peacoc\" size=\"md\"  title=\"4. When will DIMAS answer my appeal petition?\"]The maximum period for DIMAS to handle your appeal decision is 24 weeks. It is required that you submit your appeal letter within 6 weeks of the signature date of the DIMAS decision letter.\u00a0 DIMAS can not handle appeal letters that are outside of the 6 week appeal period.\r\n\r\nAn appeal letter does not suspend the terms or requirements for a regular yearly permit. If you are unsure of an answer of DIMAS you can always file a new permit application request.[\/vc_toggle][vc_toggle el_id=\"1437\" style=\"text_only\" color=\"peacoc\" size=\"md\"  title=\"5. How can I file a complaint?\"]You can file your complaint through a letter or an email.\r\n\r\nYour complaint letter or email must contain:\r\n\r\nType of complaint, name, adres, phone number, CRV number(if possible), date of birth and nationality.\r\n\r\n<u><strong>By email<\/strong><\/u><strong>\r\n<\/strong>You can send your complaint to :<a href=\"mailto:klachten@dimasaruba.aw\">klachten@dimasaruba.aw<\/a>.\r\n\r\n<strong><u>Through post<\/u>\r\n<\/strong>You can send your complaint letter to:\r\n\r\nDIMAS complaint handling\r\nPaardenbaaistraat 11\r\nOranjestad, Aruba[\/vc_toggle]<\/div>[vc_column_text el_class=&#8221;more_link&#8221;]<a href=\"https:\/\/www.dimasaruba.aw\/en\/faq\/\"><span class=\"heading_link\">more questions<i class=\"fa fa-caret-right\"><\/i><\/span><\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_row_inner el_class=&#8221;wrapper&#8221;][vc_column_inner]<div style=\"color:#103a71;background-color:#e7e7e7;\" class=\"vc-infobox-wrap vc_custom_heading_wrapper  desktop-and-mobile-screen solid\"><a href=\"\/en\/news\/\" ><h2 class=\"vc-infobox-title vc_custom_heading\" style=\"background-color:#e7e7e7;color:#103a71;\" >News<span class=\"heading_link\">more news<i class=\"fa fa-caret-right\" aria-hidden=\"true\"><\/i><\/span><\/h2><\/a><i class=\"fa fa-newspaper-o\" style=\"background-color:#6eb2c8;color:#ffffff;\" aria-hidden=\"true\"><\/i><\/div>[vc_basic_grid post_type=&#8221;post&#8221; max_items=&#8221;3&#8243; item=&#8221;2042&#8243; initial_loading_animation=&#8221;none&#8221; grid_id=&#8221;vc_gid:1790090687034-e8c576e2-c5b3-0&#8243; taxonomies=&#8221;16&#8243; el_class=&#8221;home-news&#8221;][vc_column_text el_class=&#8221;more_link&#8221;]<a href=\"https:\/\/www.dimasaruba.aw\/en\/news\/\"><span class=\"heading_link\">more news<i class=\"fa fa-caret-right\"><\/i><\/span><\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1488312667765{background-color: #e7e7e7 !important;}&#8221; el_id=&#8221;appoint-block&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_column_text] Do you have the necessary information? [\/vc_column_text][vc_icon icon_fontawesome=&#8221;fa fa-solid fa-calendar&#8221; color=&#8221;orange&#8221; size=&#8221;xl&#8221; align=&#8221;center&#8221; css_animation=&#8221;none&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fstagingapp.infini-q.com%2Finfinischedule%2Fappointments%2Fen%2F01a06c96-7d7e-7900-b594-3deadb43aaea|target:_blank&#8221;][vc_btn title=&#8221;Appointment Protection&#8221; style=&#8221;classic&#8221; shape=&#8221;square&#8221; align=&#8221;center&#8221; css_animation=&#8221;none&#8221;&#8230; <a class=\"more-link\" href=\"https:\/\/www.dimasaruba.aw\/en\/faq\/hoe-kan-ik-een-klacht-indienen\/\">Lees meer<span><i class=\"fa fa-caret-right\" aria-hidden=\"true\"><\/i><\/span><\/a><\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":-1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[],"class_list":["post-575","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Do you have the necessary information? Appointment Protection Make an appointment for the DIMAS helpdesk Complaints, corrections or other requests? e-Helpdesk Make an appointment for Hunto pa ProgresoCRV Track Number To check the current status of your documents, enter the CRV number below. CRV Nummer Enter the order number you would like to track in\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.dimasaruba.aw\/en\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.2\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/#listItem\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/#listItem\",\"position\":2,\"name\":\"Home\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/#listItem\",\"name\":\"Home\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/#organization\",\"name\":\"Dimas Aruba\",\"description\":\"Department of Integration and Management of Foreigners\",\"url\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/\",\"telephone\":\"+2975221500\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/www.dimasaruba.aw\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/fallback-dimas-logo.png\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/#organizationLogo\",\"width\":515,\"height\":461},\"image\":{\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/#organizationLogo\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/DIMASAUA\\\/\"]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/#webpage\",\"url\":\"https:\\\/\\\/www.dimasaruba.aw\\\/en\\\/\",\"name\":\"Home | DIMAS\",\"description\":\"Do you have the necessary information? Appointment Protection Make an appointment for the DIMAS helpdesk Complaints, corrections or other requests? e-Helpdesk Make an appointment for Hunto pa ProgresoCRV Track Number To check the current status of your documents, enter the CRV number below. 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